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Troubleshooting

1. I'm not getting reservation alert emails​

Cause: incorrect settings in email_settings.

Fix:

  • Settings → Email notifications → "Notify when someone reserves" is checked.
  • "Alert emails" has at least one valid email.
  • Create a test reservation from the public website. If it doesn't arrive within 2 minutes, contact support.

2. The customer doesn't get the confirmation email​

Cause: empty or blocked customer_email field.

Fix:

  • On the reservation, check the customer's email is correct.
  • In Settings → Email → "Reservation confirmation" is on.
  • Ask the customer to check spam or promotions.
  • If they have email_unsubscribes active, they won't receive anything.

3. The public page says "Restaurant not found"​

Cause: wrong slug, restaurant inactive, workspace inactive.

Fix:

  • Check the URL: /c/your-slug (no spaces or accents).
  • In Settings → Identity verify the restaurant is active.
  • If you changed the slug, update QR, embeds, and shared links.
  • Try in incognito (without a session).

4. My session ends too soon​

Cause: refresh token expires (~7 days), private browsing, another device logged out.

Fix:

  • Log in again.
  • Avoid incognito mode for regular use.
  • Interact with the app every 5-6 days if you want to stay logged in.
  • Clear the cache if problems persist.

5. Slots don't show as available​

Cause: incomplete configuration.

Fix:

  • Settings → Hours: there are slots for those days.
  • Settings → Tables: there are active tables with capacity >0 (Tables mode) or cover_capacity >0 (Covers mode).
  • Check there's no service pause active.
  • The date is within the configured booking_window.

6. Payment error / Stripe portal won't open​

Cause: timeout, expired Stripe session.

Fix:

  • Retry in 1-2 minutes.
  • Sign out of Stripe (other tab) and try again.
  • Check your payment method at dashboard.stripe.com.
  • Clear the browser cache.

7. The embed shows clipped on my site​

Cause: insufficient height.

Fix:

  • Bump height="900" (mobile) or use min-height: 720px on the container.
  • Ensure width: 100% isn't restricted by parent CSS.
  • More detail in Embed iframe.

8. Customers say the QR doesn't work​

Cause: slug changed, restaurant inactive, bad print.

Fix:

  • Re-generate the QR from Settings → Reservations → QR.
  • Print at minimum 5x5 cm with good resolution (>=300 DPI).
  • If you changed the slug, old QRs don't work - reprint.

9. I don't see the Pinche button​

Cause: your plan doesn't include AI.

Fix:

  • Pinche is on the Advanced and Elite plans.
  • Check your plan in Settings → Subscription.
  • Reload the page (Ctrl+F5).

10. Pinche doesn't reply or errors out​

Cause: Gemini timeout, rate limit, context too large.

Fix:

  • Retry in 1-2 minutes.
  • Split long prompts into shorter ones.
  • Reload the page.
  • If it persists, report with the exact error message.

11. I lose changes when switching screens​

Cause: you forgot to save.

Fix:

  • Click Save and wait for the green toast before navigating.
  • If you see "You have unsaved changes", confirm save.

12. The menu doesn't update for the customer​

Cause: cache.

Fix:

  • Wait up to 5 min (Supabase cache).
  • Ask the customer to reload with Ctrl+Shift+R (ignores local cache).
  • On mobile, close and reopen the browser app.

13. "Access denied" error​

Cause: expired session, insufficient role, restaurant in another workspace.

Fix:

  • Sign out and sign in again.
  • If you have several workspaces, check the switcher to confirm you're on the right one.
  • If you're staff and need access to something admin, ask the owner for promotion.

14. Tables don't reserve correctly / capacity conflicts​

Cause: misconfigured tables or reservations with inconsistent data.

Fix:

  • On the floor plan: each table with capacity >0 and Active state.
  • Try deactivating/reactivating the specific table.
  • In the reservation list, sort by date and check overlaps.
  • If you see "no availability" but you have free tables, contact support with a screenshot.

15. Changes to hours or tables don't show publicly​

Cause: CDN or browser cache.

Fix:

  • Wait 2-5 minutes.
  • Open the public page in incognito.
  • If you still don't see the change after 10 min: contact support with the exact timestamp of the change.

Reporting an issue​

When you contact support, include:

  1. Your account email
  2. Workspace / restaurant name
  3. Approximate timestamp
  4. Screenshot of the error (if applicable)
  5. Reproduction steps
  6. If intermittent: how often it happens

Email: support@restapro.es. We reply within 24 h.

Last updated on
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